Motorola Mobility — received low quality product and refuse to repair/replace | |||||
I buy #MotoG5Plus in 17 January 2018 from Amazon.in Order #[protected], after one month it's go down automatically switched off. When I went to service center they told me that's my phone's motherboard has damaged by liquid and warranty has expired but I told them that my mobile sir came in any type of liquid but they refused. I have already told them that my device didn't came in contact with any type of liquid, If they don't want to accept this. I know that service center don't want to make it simple because I have also saw my mobile, One of IC damage that is near by camera. That means not that can be due to "Liquid Damage". Just for One one IC why you changing full Mother Board I am not able to understand. More surprisingly No one trying to resolve this problem, And How can be repairing charge 15000 Rs for this mobile when new one comes in less. As you can say that the problem is in mobile by "Liquid Damage" but I can also say that because of low quality product. Till now I am communicating with customer service center but still they don't want to agree that their mobile was faulty. When I request them to repair my mobile on chargeable basis. This was worst they ask me to pay 18000₹ for 15000₹ Mobile. Till now these people are negotiating with me and gave me last "offer" 15000₹. In same amount I can buy another new one mobile. I came to know by one of their executive that they never repair motherboard If motherboard damaged by some any reason customer will have to pay same amount for new repairing. After That I checked same scenario with other customers they right about it over on flipkart.com and amazon.in snpadeal.com. This device has very low quality equipment but Motorola didn't want to accept this. Motorola service center provide very low quality of service where customer can not say about their problem. I wish you will help to resole this issue, I want to return this product If Possible. If this can not be possible I wish this should be repaired. Was this information helpful? | |||||
Motorola Mobility customer support has been notified about the posted complaint. | |||||
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+91 12 4413 1500 (India)
+1 800 668 6765 (USA)
12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City, Gurgaon, Haryana, India - 122002
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