[Resolved]  Motorola Mobility — Replacement regarding

Address:	Ajmer, Rajasthan, 305001
Website:	motorola-global-portal.custhelp.com/app/mcp/service

Respected sir/ma’am,
I purchased a motorola moto 360 smartwatch from flipkart website (Seller – ws retail services pvt. Ltd.) on 3/10/2015. Order id for same is od[protected] and invoice no. Is #blr_wfld[protected]. There were some battery issues in my moto 360 smartwatch and it was under warranty, so i gave it to nearest service center at nehal infotech, kesar ganj, ajmer, rajasthan for replacement on 28/9/2016. Job sheet no. For same is srine[protected].
After a week, service center informed me that my smart watch will be replaced and sent to me in a week, but it has not even been dispatched by company yet.
I called toll free no. Of motorola customer support many times, but they said that my replacement will arrive in a week or 15 days, but it didn’t. So, then i created a complaint on motorola support website also (Reference no. –[protected] on 12/10/2016, but customer support closed this complaint without giving me any satisfactory answer and my problem is still un-resolved. Since then, i have contacted customer service representatives several times via online chat and on call but each time they say that it will come in a week or 15 day’s time. After one and a half month, i still haven’t received my replacement.
Kindly look into this matter and do needful.

Regards,
Lokendra singh,
E-mail : lovin. [protected]@gmail.com
Contact - [protected]