[Resolved]  Motorola Mobility — request for new earphones of my moto z2 play

Address:

Udham Singh Nagar, Uttarakhand, 244713

This is to inform you that i've visited a motorola service centre namely vk mobile world, kashipur, uttarakhand in order to change my earphones which are not working properly of my moto z2 play and i'm extremely disappointed by the service that these people are creating. Just for changing my earphones, they made me wait for almost 2 hours. They told me that for the change of my earphones, i've to keep my handset with them until the new earphones are received by them. They also erased the entire data on my handset and the excuse they gave for keeping my handset with them was that when they used to call other customers for receiving the earphones, the other customers didn't used to come on time and they had to leave some kind of call open and then they have to give answers to their seniors. Is it that much necessary to keep my handset with them for almost 2 days just for the change of earphones. This is a really bad thing. When i first visited the centre, they told me that entire data will be erased so i went back to my home for backing up my data and then again i visited it next day and then they told me to keep my handset. My entire day was wasted just for a request to give my new earphones. Both of these female associates were misbehaving with me and were not giving a proper answer to my questions. They were indirectly showing me their not so high associate powers which is totally unfair. If they keep providing these type of services to the customers, i'm sorry to say but you'll lose all your faithful customers just because of some fools sitting here and giving false reactions to customers. I request you to kindly look forward to this issue. Misbehaving was the biggest issue i got from them. It was just unbearable to have a conversation with them as they were using a much higher voice tone in front of me. They both were also talking to their friends or to someone and were completely ignoring us.
I would be grateful if you took some strict actions against them. The service centre name is vk mobile world, kashipur, u. S nagar, uttarakhand, 244713. Such a bad service, didn't expected that such a reputed company like yours would hire people like these to help us.