Motorola Mobility — service not provided in warranty period

Address:

Hyderabad, Telangana

Hi srikanth,

Greetings from motorola!

We are really sorry to hear that and deeply apologize for the bad experience you had, would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Regards,
Motorola support

With reference to your reply: ended up with no results…

Am very disappointed with number of mails and calls. Every time i received the call from moto executive regarding my issue and need to explain the case from beginning to end.

Is there one any mode of tracking status of the customer concerns and complaints raised?

I have taken the time to submit the handset and cable in smart services - scd (Ameerpet hyderabad, telagana -500016) by keeping my personal and professional things a side. Still i need to incur the cost of thousand rupees from my place to moto service center to travel.

Just because as they denied the service in warranty period i need to suffer a lot from last two months. And now they are saying unrealistic stuff that am not carried the invoice copy at the time of visiting to service center. By just listening to default branch moto service center words and the executive handling my concern asking me to get the paid service.

And they are offering me to pay the 50 % of amount which is of 6300/- i would have incurred the cost happily when there is mistake from my end. How come a customer should bare the cost when there is a default from service center end.

My mobile is in ammerpet hyderabad service center...

Hoping for the good results at least this time.

Waiting for your reply to proceed further...

Thanks in advance...

First mail :

Hi all,

The code of conduct of the employees is very disappointing. It would be most appreciable if they give some more respect to the customer time and most of the customer are coming from remote areas to avail the service and they face more difficulties in finding the address of service centres.
And it is very sad to say that authorised moto service centre are only in major cities which are less in no and that too services rendered in few centres in hyderabad are not up to the business standard of moto.
Am highly worried about the customer who don’t know about all these procedural aspects and few of have my friends had well experienced that service centre guys will not give mobile within a week for any type repairs. But i never agreed with my friends on these because we don’t see the things as they are, we see the things as we are.
I have walked to service centre to avail service for display change and charger change within in the warranty period. Am surprised to hear that on last day of my warranty date i can’t avail two options. So, i tried to bring the same to head of the department of kothapet hyderabad branch, but i end up with the same results. Even am decided to choose any one option but the employees signed off for the day in business working hours by saying a word “come tomorrow”. Due to this act my warranty got lapsed.
Firstly, i would be appreciable if employees are given training on customer centricity to save the moto legacy.

Waiting for reply to proceed further…

Thanks in advance.