Motorola Mobility — Unable to get my device back from Motorola

Address:	Udaipur, Rajasthan, 313001
Website:	motorola-mobility-en-in.custhelp.com

I bought Motorola Moto G gen. 2 on 27th March, 2015 and since 31st August it's call receiver stopped working. The problem was unexpected, and so I went to an authorised service centre, I gave the handset to them on 3rd September and till now I am being told SEVERAL THINGS LIKE :- 1.) You'll get a call in 48 hours from our concerned team, which by the way seems to be least concerned about the customer's grievances. 2.) You will get the handset by this monday. 3.) After waiting till monday they ask for one more monday. They keep on postponing the date of giving the handset. (Seems as if they like the particular handset and want to keep it with them only.) 4.) Still they don't get it repaired and come up with an excuse that the parts are being shipped from abroad and it would take time. All the above reasons or excuses are not a customer's fault. They should manage their inventory of spare parts. It just makes me realise that how horrendous and appalling their service is. Motorola was above all the cheap brands but this makes it more horrible than those cheap brands. It has been almost one and half month now, Motorola has already eaten 1/12th of my warranty and i think it is looking forward to waste 2/12th of the warranty. I finally conclude that DO NOT buy Motorola products. I highly doubt if anyone should buy their products. IT HAS BEEN VERY INCONVENIENT FOR ME AND MOTOROLA SHOULD SEE TO MY ISSUE AND ACCORDINGLY COMPENSATE ME FOR MY LOSS OF TIME AND EFFORTS. Contact no. - [protected]