[Resolved] Motorola Mobility — warranty issues due to small scratches dents

Sudheer Parauha

from Pune, Maharashtra

Address:

Pune, Maharashtra, 511006

Hi all,

I have purchased moto z2 from flipkart on 14th oct 2017 and it's still under warranty. From 1 month i started facing sudden restart and battery issues.
1. Phone restarts suddenly.
2. Sometimes battery has 50+ percent and after restart it displays 2-3 % only.

Above are clearly battery issues.

When i visited customer care after small observation they told me your mobile is out of warranty due to very small negligible dents/scratches.

Mobile is working perfectly fine when battery is 50+ and it's having very minor scratches/dents. It's difficult to understand how the battery issues are related to small dents and why battery is not covered.

Thanks,
Sudheer

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Apr 18, 2018

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2018

Motorola Mobility Customer Care's response Hi Sudheer,

Greetings from Motorola!

Thank you for bringing this to our attention.This type of warranty service is not typical and I apologize for any inconvenience this may have caused. We would like to know more about your concern and service details. Hence, we request you to send us details to [protected]@motorola.com referring to this post.

Thanks
Motorola Support

Mar 26, 2018

Updated by Sudheer Parauha Service center is asking to pay 4800 INR to replace battery as out of warranty repair, the device is only 4 months old and still in warranty. So declaring it not in warranty and asking for money is very cheap behavior.
If someone is asking to repair the dents/scratches then you can consider that out of warranty, however due to small dents declaring battery replacement out of warranty is logic less. It's clear case of asking more money to cover manufacturing defects, which are supposed to be covered within warranty.

Can someone explain me how declaring the device out of warranty in this case will help replacing battery against replacing it within warranty? Other than looting the customer. Only think I can assume is to transferring the cost of battery to the customer.

Thanks,
Sudheer

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Comments

rajat262626

from Noida, Uttar Pradesh

Would like to bring into your notice that my moto e4 plus is not charging. As the mobile is also having very slow speed and it suddenly shuts down .But with today's date it has fully stopped working without having a single damage as it has been always handled carefully