[Resolved]  Motorola Mobility — Worst customer service

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I am Ravi Teja from Noida, Utara Pradesh. I have submitted my mobile (Moto G Turbo Black color) on 21-March-2017 in Motorla Authorized service center “Satyam Communication, Noida and my mobile was under warranty when I submitted.

Mobile was having couple of issues i.e Mobile was not charging, hence not powering on, Charger issue, Fast discharging, Slow charging (Battery issue). When I submitted in Service center, they told me it will take 10 t0 15 working days for the repair and return. But now it’s been more than 1 month still mobile not get repaired. When I contacted the Service center about the status they told me that Part need to be replaced and part is not yet dispatched and company will not give maximum time for service an asked me to contact Motorola Customer service on call for the latest status. I called Motorola customer support team and asked for the status, they told part is in ASP hub” and yet to dispatch. I even contacted Motorola Email support team (Email transcripts attached with this letter) and I got the same response from them also. But still the status is same “Part is in ASP hub” or “still procuring the parts”. Hence I escalated the issue but there was no proper response from your teams. I asked for Standby phone since, it’s been one month and how can you expect the customer to wait for ages for service. Without mobile it is badly effecting my regular stuff like managing office mails and other persona; stuff. I use my mobile for study purpose.

I have raised a complaint in “National Consumer Help line” Jago Grahak jago and complaint number: 240611 about the delay in service against Motorola and Service center.

Mobile details:
IMEI: [protected]