Motorola — Moto e - not charging - no response from customer care, not issued a job number till date

Address:	New Delhi, Delhi
Website:	www.motorola.in/

I have raised this concern to Motorola on 30th Sep, and Motorola is responding back on 5th Oct that too after following up 3 times, don't you (Motorola) think that any escalations should be attended within 4-5 hrs or max within a day? Kindly improve your service system. I am really not satisfied with the customer support from Motorola and the ridiculous work by Laxmi Nagar service center, I have called 84 times from past 12 days to get the job reference number and status, no one taking any responsibility over there, they really don't pick the calls, and when they do pick they tell me that they will call back after 10 mins and they never did that. Do you really call this a customer service, I really pity on Motorola customers visiting (repair service center - Laxmi Nagar). I really don't understand the subject line, as It is no where related to the problem of my device, I think you guys really don't know anything! Whats happening???? To tell you more the phone which I have submitted for repair is gifted from me to my father-in-law and he was not able to get it repaired this from (repair center - Hubli branch - Karnataka) as these guys were demanding 2500 rupees to correct the fault. Now he is in visit to Kaashi, hence I met him in Delhi and took to phone so that I can get it done from here, on 6th October he is leaving Delhi, and you guys are not able to give my device back from past 15 days, you guys spoiled my image and impression in front of my in-laws. I have decided if my problem is not resolved within 2 PM, 6th Oct 2015, I shall write this to the consumer court. And also to tell you more I work at reputed Magazine company where I will be publishing this entire story as an article. I can let India know the customer service provided by you guys. Best regards, Pradeep +[protected]