Motorola — Moto E - PCB replacement

Address:

Pune, Maharashtra

I had given my Moto E to the B2X service centre at Narayan peth modi Ganpathi lane Pune 411030 on[protected]. As of today it has been 14-15 days and I have still not received any positive reply from the service centre personnel. I have called them 3 to 4 times to enquire about my phone and every single time your personnel says it will take another 4 days for the spare PCB to arrrive. Now, today I called him and he says it will take another 10 days i.e. as of[protected]. This is the first time I am experiencing such callous attitude from any customer care personnel. When I Bought this phone I believed in its quality considering the fact that it was motorola who is one of the pioneers of SIX SIGMA. But I have already got it formatted once certain booting problems and now when the booting problem recurred, this delayed and unresponsive attitude of your personnel to replace the PCB. As a customer such delay is really frustrating. Hopefully you will tend to this problem of mine at the earliest. My job number is AMSPUN001319 Samuel Parambi [protected]