Motorola Moto E2 — Power on Cannot turn phone on

Address:

Jaipur, Rajasthan

I have purchased the above mentioned phone on 31.05.2015. since then the same problem arised. First time the service centre repaired it by telling that it is a software problem. Same problem arised after a few days. The service centre people said that it is a hard ware problem and they have to get the component from the company and they will give the phone within !0=15 days at the maximum.First of all I want to know why service centres are not having the components at their end for such common problems. so that customers do not have to wait for so long. Secondly if it is not possibe why dont company take it on priority so that customers do not have to suffer without a phone for such a long period. On my continuous inquiry service centre is still not in a position to tell when my phone will be repaired. this type of service is not expected by such a reputed company which says they are one of the pioneers in mobile phone industry. I request thru this complaint that my problem should be resolved quickle or my money should be refunded.
Name Nisha gupta
Add. C=90 durga path, shekhawat marg, ambabari jaipur Pin. 302023 (India)
Phone model MOTO E2 XT1506
IMEI no. [protected]
job no.AMSJAI003224
GIN no.GINJA003287
ELS date &time 8/3/2015 2.03.09.P.M.
DC ref no. UO1551031
mobile no. [protected]
ID CUSJAI002258
Date of complaint 19.08.15