Motorola — Motorola Moto G 2nd Generation Repair Issue

Address:

Pune, Maharashtra

I have submitted my phone to Motorola service center in Pune, named PC Support. Its been more than 3 weeks I have submitted my phone. I have called to service center and Motorola company as well but no one response in a proper manner that how they are going to repair my phone or replace it. I have waited for more than 3 weeks from their kind response but no one called me from their side. Now the time arrived to call from my side so I started following up with them on e-mail and call as well. Thing is they have no details in the list and they are not aware of my phone repair issue even if the Mototola brand is very well known. Yesterday(17-Nov-2014) I called to Motorola number [protected] and I asked for my phone repair status. I was shocked that they had no answer of the same!!! I requested to customer care executive to transfer the call to their senior executive. That executive transfer the call to Mr.Imran Mohmmad and that person was talking with me on phone and told me that "Sir we have not got any update from the service center or from any concern department about your phone repair". Now all of sudden that person Mr.Imran Mohmmad told me that "I just received a call from one of our technical person that your phone is having water damaged issue so we can not do it in warranty case and you have to pay the 80% cost of your Mobile MRP". Gone crazy??? I asked him for alternative then he refused to help me and also told me that if you can not pay then phone will not get repair. After this long phone call conversation, I have a chat with my one friend who is a lawyer for legal process. He asked me to call last time to the customer care of Motorola and I did that and asked for the concern person but that executive girl refused to provide me the details so i asked her to transfer the call to senior executive and she refused to do that as well. Now she asked me to wait for 24 hours to get call back from their senior executive. I waited for call from their side before as well and yesterday as well. Now the time to call them again as it was almost 24 hours i waited for their call. Today i called to Motorola again for the same help. I talked with their different-different executives for more than 1 hour. But they came up with only one answer that i have to pay 80% amount of my mobile MRP. Till the time I have called more than 100 times, mind it I can figure it out more than 100 times to the service center and to Motorola customer care. List of people I had conversation over phone more than 3-4 hours: Shaviya, Chandra, Ashish Patil, G.Sudarshan, Imran Mohmmad, Jhansi, Manish, Prasanna Kumar and many more. Now I want justice for the same issue. I want my phone repair without any extra cost and in warranty or else get it replace with new phone. As I don't belong to a rich family. You promised me some features at a reasonable rate in one of your phones and I bought it. My trust in you is broken. I am still paying the EMI. I cannot afford to spend more for a phone.