Motorola — Motorola moto gen2 repair service not provided on time

sachin111malik

Address:

Rohtak, Haryana, 124001

17 oct 2015 i have handover my cellphone moto gen 2 to the service center on 17 of Oct 2015 and till today(16 Nov 2015 )my cell phone is not yet repaired. i have called customer care twice and requested for a call back from senior authority but not yet received any call.i have received a mail which earlier said that closer date for your complain is 14-Nov-15 but a received a new mail which said that closer date is 21-Nov-15. As per me 10 days are sufficient for any repair or any part to be delivered so one month time is not at all accepted. i would request a strong action against the company as well as refund for time i have kept my phone for more than a month in service center.i would also request for refund for time and money i have spent in calling customer care and visiting service-center again and again

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Comments

sachin111malik

17 oct 2015

i have handover my cellphone moto gen 2 to the service center on 17 of Oct 2015 and till today(16 Nov 2015 )my cell phone is not yet repaired.
i have called customer care twice and requested for a call back from senior authority but not yet received any call.i have received a mail which earlier said that closer date for your complain is 14-Nov-15 but a received a new mail which said that closer date is 21-Nov-15.

As per me 10 days are sufficient for any repair or any part to be delivered so one month time is not at all accepted.

i would request a strong action against the company as well as refund for time i have kept my phone for more than a month in service center.i would also request for refund for time and money i have spent in calling customer care and visiting service-center again and again