Motorola — Need a replacement device - My phone is defective.

Address:

Hyderabad, Andhra Pradesh

I have been facing some issues with my Moto E device for almost a month and a half now and no one is able is able to fix the issue. In the month of March I faced network issue, reboot of the phone on its own (this was immense) and have given it for servicing in Sri Sai communications who were the authorized center at that point of time. They have changed the mother board and have given it to me. The next day itself I faced the same issue and went ahead and replaced the sim as suggested by the rep out there. After few days I again faced the same issue and have taken it to the authorized service center - B2X (Job No. AMSSEC001000) I asked them to replace my phone and they denied it by saying we don't replace the phone we only service them. They worked on the issue and asked me to check before leaving. While checking the phone rebooted again. I sat there for 2 hours checking things but unfortunately the phone rebooted again on that night. I raised a complaint by calling Moto Customer Care and one of the Managers called me back and asked me to visit the service center one last time and told me that he will replace it if it is not fixed. I've visited the service center again and this time they changed the mother board again (Job no.AMSSEC001198). It worked fine for few days and now I am facing the same issue again. My warranty gonna get over in next 10 days and would request you to please help in fixing this.