| Address: | Faridabad, Haryana |
When phone is under WIFI network, have poor connectivity in making and receiving calls. Callers are unable to get connected - the caller doesn't get thru many times without getting any engaged or other tone. Same way, calling out also doesn't get thru without getting any busy or other tone. If the wi fi is disabled, phone works fine for both incoming and outgoing calls. Using Airtlel in India - have changed SIM card, updated software to 5.1 but problem is unresolved.
The device has been changed once but even the replaced device has the same problem. As per advise of customer care, have again submitted the device at Service Center at Okhla, New Delhi on 30th March. They have been experimenting since then but no solution has yet been found.
Had gone to service center on 3rd April to check. Found that the old problem has not been solved, but a new defect has developed now. On calling on the device number, the ring starts only after a delay of 5-10 seconds, whereas it should be instant. This is too frustrating for the caller and the caller may disconnect the line on not getting install ring/ response.
The device is still at Service center and I do not when will I get it because they are not able to diagnose the cause ?
Similar problems are stated to be faced by UK customers using Spring network as posted on various websites.
I am stuck with a defective phone and no solution is being offered. In all fairness, I should be refunded my money back. Was this information helpful? | 
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