Motorola — Not Repairing My Phone Under Warranty in Hyderabad

Address:

Hyderabad, Andhra Pradesh

I have Purchased Moto G first Generation on 26/03/2014. When i am using my phone, it was suddenly Switched OFF. I thought that the charging was over and i have connected the charger to the Mobile. But when connected the Notification light was glowing in White color Continuously. And when i remove the charger it was gone. And my phone is not Switching ON again. There is no response from phone, like there is no light blinking or nothing, only light is glowing when the phone is connected to charger if i remove it, it was going off. So i have taken it to the service center in Hyderabad. The service center is only in Secunderabad for entire Hyderabad that is "SRI SAI COMMUNICATIONS". There is no physical damage to that phone like water damage or Broken things.It is suddenly Switched OFF. and not Switching ON. The Service Center people are not caring customers. They simply checked the Phone and said me that it was Motherboard Problem. And Motherboard need to be replaced it seems. And what they are saying is, i Should have to purchase the Touch Screen for that phone from them so that they will replace my Motherboard freely. That is not at all Fair. Why i should purcahse the Touch Screen from them? My touch is working perfectly. They are asking me to purchase Touch Screen from them for Rs.5500/-. so they are saying if i purcahse Touch Screen from them as for said Cost they will claim warranty for Motherboard and they will replace Motherboard it seems. I need justice. I want my Phone to be repaired with free of cost as it is in Warranty.