Motorola — Parts Not available

Address:

Bangalore, Karnataka

Well I am facing the same issues, I have submitted my Moto X2 device on 25th August to the customer service center in Marathalli, Bangalore. There Ms. Sushma (Manager) promised to repair the broken screen within 4-5 working days and every time I called them to get the status, They asked me contact Motorola customer care as there is no parts available. On 29th They escalated my issue and promised me to deliver the device by 11th September. Since 1st September, I am calling them everyday twice or thrice trying to reach somebody senior, somebody who can answer me responsibly but their executive always say that They cannot transfer my call but can arrange a call back. Since that day i am calling them asking for the call back but there was no response. Till date i haven't received any call back. I tried to speak to Mr. Ramesh Gottapu through emails but he is not responsible enough to reply to the mails even. Whenever I try to reach the people on customer care they always used to tell me "Sir you will get a call back on 10th with the status of the device" and Today on 10th they have rescheduled my call back to 12th without even talking to me. Even after so many calls, mails reaching to them on customer service center. There is no response. These have now started putting my calls on mute. I would request you to throw out people Like Ramesh Gottapu (who is always in a meeting), Umesh, Sushil and Kumar. Regards, Saransh [protected] Job Number: AMSBAG004209