Motorola — Pathetic Service by the Service Centres in Delhi

Address:

New Delhi, Delhi

Hi, My name is Aarika. I live in West Delhi (New Delhi). I have purchased a new Moto X from Flipkart last month back i.e. on 20-Mar-14. 14 days back the phone got slipped out of my hands and got dropped off. The whole screen got broken up not the display nor the touch is damaged only the screen has got cracked. I called up the Motorola Customer care support and took the Authorised Service Centre List from them. I called on each and every no. of the Service Centers out of which 90% nos. were incorrect or not working. Then by chance i got through a no. which is there Pitampura Service Centre no. they told me mam pls come and give us your Handset we will repair the same in one week time and told me that they will charge Rs. 8800/- for replacing the screen and gave us an invoice for the same. I submitted my phone there on 24th May 2014, after 5 days i called them up just to check whether they have received the part from the Motorola Customer Support or not, they said mam we haven't received the same from the Customer Support. After 12 days on Monday i.e. 5th May i called them up as they have given the estimated date of delivery 1st May 2014, they said mam we will not be able to repair it as we are only handling the Software issue related to Moto X or Moto G. They said mam pls take this phone to our Okhla Service centre and get it repaired from them. My dad went to them on the very same day and took my phone from the Pitampura Service Centre. Yesterday i went to their Okhla Service Centre, showed my phone to them they told me to fill up a form which is attached with this complaint. They didn't provide me any Job no. and not even the cost of repairing the same. When i asked them will they take Rs. 10, 000/- for the same the engineer said mam no 10, 000/- is a very high cost for the same. The expense will be around 8, 000 or less or a little more then that but it will be a round figure only and told me mam that our Landline no. is not working till saturday hopefully it will start working and then i can call them up for asking the Status. He told me that he will take 1 whole week to repair the same or even more then that. He was giving me very diplomatic answers for each and every question which i was asking from him. Then he told me you can go we will call you and let you know the exact amount for repairing the same. After half an hour i got a call from that Guy stating that mam the charge will be around 10, 000 something and now if you don't want us to repair the same you have to give Rs. 400/- as we have checked your phone and told you the problem. I told him that you have only seen my phone and watching my phone doesn't cost Rs. 400/- beacuse there was nothing to open the phone and then letting me know the exact issue. The screen was very much visible that it is broken up. He said that this is MOTOROLA rules and regulations. When i asked him to give this me in writing he refused to do the same. He said i called you up just to inform you the same so that later on you will not say this that i was not aware about the same. He said pls tel me should i log the ticket or not for the same. I told him give me 5 minutes i will speak to the Regional manager. I called up the Regional Manager and told him the same he said that the Guy is right you have to do all this. I shouted on him like anything then he said mam pls tell him to log your ticket and order the part i will be going to the Service centre tomorrow i will take care about the same. Then i called upo that guy and told him to log the ticket for the same. Till now i haven't received any kind of call back or any phone from any two of them. No hope left now.