[Resolved]  Motorola — Phone not repaired

My moto x play had a charging problem.. So went to repair it at b2x authorized service center at narayan peth pune.. They took one month to fix my phone.. As soon as i had reached home.. My phone was not charging.. Went back there.. Complained.. They told me that they have stopped accepting motorola phones.. Directed me to b2x service centre paduka chowk fc road shivagi nagar pune.. Went there.. Waited for an hour.. They told me that the tokens have finished for that day.. Told me to go their new b2x centre at nalstop which started operating from last week.. Went early morning on monday (26.9.2016).. They checked my phone and told me that someone has hampered with my phone so they wouldn't accept it.. They are accusing me that i have shown the phone to a 3rd party outside.. Where as i have never shown my phone to anyone else (Its in warranty.. Expires in oct end).. Worst service centre and customer care ever.. Have been moving like a dog and a beggar to your service centre for the last 1 week with no results.. Please ask them to repair my phone within their estimated time or else i will file a complaint and make sure that serious action is taken against the concerned people of motorola
Was this information helpful?
No (0)
Yes (0)
Nov 3, 2016
Complaint marked as Resolved 
Motorola Mobility customer support has been notified about the posted complaint.
Sep 26, 2016
Updated by Sandeepan Saurabh
My moto x play had a charging problem..so I handed my phone to b2x authorized service center in narayan peth pune..they took 1 month..told me my phone is fixed ..as soon as I reached home..it had stopped charging..went back there who told me that they have stopped seeing motorola phones..directed me to b2x fc road shivagi nagar pune..they told me that the tokens given were finished for that day..told me to go to nalstop pune..where they have a new b2x centre..went there..they told me that someone has hampered with my phone and they wouldn't accept it..I have moving like a dog for the last 1 month to fix my phone with no hope..I have other things to do then waste my time in repairing the phone..please take action against the defaulters and get my phone fixed..
Verified Support
Oct 03, 2016
Motorola Mobility Customer Care's response
Hi Sandeep,

Sorry for the delayed response.

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.
Complaint comments 

Comments

The display had a problem, it was getting transparent whenever i open an app with a dark shade as its background and the charging jack wasn't working at all

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Motorola Mobility
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    1939
    Pending
    0
    Resolved
    1021
    Motorola Mobility Phone
    +91 12 4413 1500 (India)
    +1 800 668 6765 (USA)
    Motorola Mobility Address
    12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City, Gurgaon, Haryana, India - 122002
    View all Motorola Mobility contact information