[Resolved] Motorola — regarding delayed (8 months) response from motorola service center | |
Dear sir, I bought moto g 4 plus handset online which got delivered on jul 11, 2016. The handset started showing some malfunctioning in january 2017 during warranty period only and i submitted it to *allahabad service center. They returned my phone saying they had fixed it but the problem could not be fixed. I visited service center frequently till may 2017 but the problem could not be resolved and then i finally gave the phone to service center allahabad on 8th may 2017 and since then they haven't returned my phone. Every time i call they say next week and till now it has not been fixed. They have stopped receiving my calls and stopped replying to my mails even. I have a long chain of mails as a proof of what they have been saying to me since august 2017. I request motorola to kindly look into the matter and restore their customer's faith into the company as i am tired of talking to service center people and don't have any faith left in them. Neither can i be more patient as 8 months is a really long time to wait. Your kind act will be appreciated by a distressed soul. Hoping to hear from you soon. Thanks. Utpal aman Iiit allahabad Was this information helpful? | |
Mar 22, 2018 Complaint marked as Resolved Motorola Mobility customer support has been notified about the posted complaint. Verified Support Jan 29, 2018 Motorola Mobility Customer Care's response Hi Utpal, Greetings from Motorola, Thank you for bringing this to our attention. This type of warranty service is not typical and I apologize for any inconvenience this may have caused. Please send your details to (name, phone number, email address, service center's name and location, jobsheet to [protected]@motorola.com and other details that might help. We will help escalate this concern. Thanks Motorola Support | |
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