Motorola — Screen Fluctuates

Address:

Gurgaon, Haryana

Hi, This is in context of my Mobile phone Motorola G2 IMEI-[protected], which I ordered on date: Jun 7, 2015 from Flipkart. After few weeks o[censored]se, I found some problems in that phone like: • It took around 4-5 hours to get fully charge and in another 5-6 hour it gets exhausted. • It got hanged while taking videos. • Another is, while using at nights with zero brightness, its display fluctuates. I called the Flipkart customer care and told the problem, they replied that - “It’s been 4 weeks you have purchased the phone, so you should go to the Motorola customer care.” Which I find is fair. I went to the only service center in Gurgaon, which is 13 KM from Huda City Center. I explained the issues to them, and also present how to reproduce the issue. They told me they need to investigate the issue, so want me to submit the phone. I submit the phone on Saturday Sep 5, 2015. On Monday Sep 7, I called them in afternoon regarding the status of my phone. They said we had investigated the issue and resolved it. I further asked them did they follow the steps I told them to get the problem, they said yes. In the evening around 5:15 PM, I again reached there after travelling 13 KM and asked for my phone. They gave me and said- “It was a software issue, we updated the software and its working fine.” I took the phone and just make it zero brightness and the problem was still there. I don’t understand why these guys harass the customer. We had paid for the product and also for these services in advance. I went to the technical guy and show him the issues. He said we need to change the display. Here my only Question is- Why the hell, it’s still there. And what you guys has investigated, if the problem is still there. Further they told me, I have to submit it again. I was like I’m not your slave who again and again comes to you and ask for favor. They told me, they don’t have the display right now. I with a promise that, this issue will not get reproduced, again submit the phone. Also explain the battery issue which they are said is fixed with the update of software. After two days on Thursday Sep 10, I again called Motorola service center and asked for the status. They told me-“All the issues are fixed we have change the battery and display, you can come and collect your phone”. I again travel 13 Km and reached the customer care. I got my phone with replaced display and battery. I start using it, after few second I found the same display issue; I again call the technical guy. He told me we had replaced the display, I asked him-“Did you verify the issue after replacing the part?” He didn’t reply and started opening the phone and replaced the display again. But the same issue again occurs. I don’t know what the hell was happening. Now he told me to replace the Motherboard, I asked him-“No. Battery was already replaced; you replaced the display 2 times. Now you are asking me to change the Motherboard as well. Then what is pending, I paid for the new phone and not for these assembled part.” I came back. I have attached the: • Invoice of product • Complaint Letter - Where details of problem is written. • Delivery Note - Which was issued by service center, where it is written that all the issues are resolved. • Link- Which shows the issue is still there. The reason of writing this is I don’t want others to suffer. • Motorola don’t have any physical store, nobody could check the product before buying. • They have very few service centers and that too located in extremes of city. Please help me with this. Regards, Arun Gambhir Ph: +91 [protected] Email: [protected]@gmail.com