Motorola — Service centre refused to repair

Address:

Chandigarh, Chandigarh

Sir display of my phone moto e is not working, i got it checked at vignesh services, sco 189 -190 sector 34a, chandigarh. This phone is under warranty (Order date 25/05/2014, flipkart).
It is not having a single scratch or crack on its outer tangible screen but they are calling it broken screen and refused to repair it under warranty (Dc no: cvc/mg/cd/14/02174).
When i complained this online i was asked to email the pic of my phone to [protected]@mailwc.Custhelp.com . I did that on 25 feb 2015 [incident:[protected]] and i was assured to get a reply within 24 hours when next day i enquired i was assured to get a revert back within 48hours, its almost one week gone i havent received any response from motorola.. Please help me.