Motorola Solutions — 2nd slot not working for moto z play

suman sheoran

from Rohtak, Haryana

Address:	Bhiwani, Haryana, 127306
Website:	Please change my phone

I bought a new phone moto z play, at around 20 april 2017, but there was a problem in the slot where sim is inserted
Initially i was able to put the sim inside. But after 10days when i was inserting 2nd sim. It is not working. When i went to the customer care they are saying it is broken from inside and it is not in warranty and they will charge 2700 for it. As i have always followed moto brand and has been a loyal customer, i was never expecting this from moto. I am hugely disappointed
. Hoping from a quick response from you guys
Vinay sangwan
Cell [protected]

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Comments

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi Vinay,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thank you
Motorola Support

sakshi baranwal

from Delhi, Delhi

Mobile switches off automatically when i gave it to service center raebareli it became worst than before after giving it to service center phone got heating issues and sound issues and ever the switching off automatically problem was not resolved

Motorola Mobility Customer Care's response, May 19, 2017

Hi Sakshi,
We would like to get more information about your case, feel free to send us an email to [email protected] referring to this post
Thanks
Motorola support