[Resolved] Motorola Solutions — bad attitude of customer care agent on resolving issue session
K
Kriti Kriti
Address:
147003
I'm facing no signal and charging issue with my phone, they say that the phone has liquid damage but there is no such problem as the phone has been used very delicately. The phone is under warranty still they are charging us for damage repair why should i pay without any fault. According to them first they will change my phone's charging point and then they will check sim slot if any problem i will have to pay for that too. I called on customer care and she behaved unprofessionally and bad attitude. I'm uploading a picture in which phone is on charging since 4 hours but the battery shows 0%. Very bad experience.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 9, 2021
Complaint marked as Resolved
Motorola Solutions customer support has been notified about the posted complaint.
Sorry to hear about this, We'd like to get more information about your issue. Please email us your phone IMEI number and detailed description of what happened to [protected]@motorola.com
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Sorry to hear about this, We'd like to get more information about your issue. Please email us your phone IMEI number and detailed description of what happened to [protected]@motorola.com
Thanks
Motorola Support