Motorola Solutions — Delayed and careless nature of service

Address:	700006
Website:	Motorola service centre

I went to moto service centre in saltlake kolkata as my moto g5 plus's charger was not working. I went at 12:30pm they told they will take an hour to check and i have to submit my phone as well with the charger. I did and when i came back. After an hour.. They said there is a problem with the adapter.. The phone is completely fine.. Yet they need the phone fr some more time.. Saying they have to do some work.. 2 hours passed still they didn't return they kept saying 15 mins 20 mins.. On asking the people on the reception desk.. They replied rudely and told me to sit.. Finally after 5 hrs loosing my patience when i shouted at them then after 25 mins they gave my phone back.. I just kept asking for charger problem why do u need my phone for so long yet no proper reply.. What is this.. What exactly they were doing with my phone for so much time when they themselves told that my 1 month old phone is perfectly fine.???