[Resolved] Motorola Solutions — Moto g4 plus auto switch off

Annapoorna Presannakumar

from Thiruvananthapuram, Kerala

Address:

Thiruvananthapuram, Kerala, 695003

I had purchased my moto g4 plus 8 months back from amazon.in and recently upgraded it to Android N. Post the upgrade my phone switches off when a call or notification comes in. This issue gets severe if data or wifi is on. I contacted customer care but they insisted on me purchasing a new battery even without checking my phone. They weren't even ready to replace my battery on warranty. I am still covered under warranty but is not able to my phone or battery replaced or at least to get the problem resolved

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Aug 9, 2021

Complaint marked as Resolved

Motorola Solutions customer support has been notified about the posted complaint.

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Comments

angucool

from Karur, Tamil Nadu

Dear Annapoorna Presannakumar,

You may roll back to older version of your mobile as your phone get turned off after your update. Check the related details in online and do as per their advice.

Anguraj

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi Anoop,
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post
Thanks
Motorola Support