Address: | 411030 | Website: | www.motorolasolutions.com |
My imei for the phone is :[protected].
Following is my issue. Please help me how to proceed for the solution.
Initially my phone was not getting charged. I got it repaired from servicing center after almost 3 weeks in pune. The moment i received the phone at the center itself i realized the phone has started to hang and it had never happened before. I told the person over there and he asked to use the phone for another 2-3weeks and if the problem still persists, then report about it again. Now almost after a month i went to the same service center, they say the center is being terminated and asks to go to other one. Now at the new service center, after inspecting the phone, they say some connector is been damaged during previous servicing and they cannot process the phone under warranty and asks to talk to customer care. Customer care understands the problem and requests to visit previous service center and if they accept their fault. As expected when it comes to service industry, no person will ever accept the error on their part and the same happened here as well. Additionally they say it must be fault of new service center while checking the problem and not ours. Now when i call back again to customer care they say "our service centers do their servicing properly and the fault is not on their part. And we wont consider physical damage under warranty".
Now
Previous service center says "its the new service center who has caused damage"
New service center says "its the old service center who has caused damage"
Customer care says "its the customer who herself has caused damage"
Now am i mad to damage the phone myself. Infact why would any customer themselves cause harm to their phone. I belong to a middle class family and gets an average cost phone after 3-4 years. My current phone having had not even completed one year, why would i change it even if it isn't my fault. Why should a customer face the effects of somebody else's carelessness?
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Thanks
-Motorola Support