Comments
Sir / Madam,
Since October, 2017, when I purchased this phone I noticed that there is hanging (hang ) problem with the phone. Major issue come last month when this phone was slipped from my hand while I was sitting on a chair, when I picked up this phone from floor I noticed that the screen of the phone get damaged near the front camera.
As the phone was under warranty I contacted Motorola Service Centre at Gole Market, New Delhi, India complaining them regarding quality of the product (broken screen) of the phone - they told me that they can't do anything if I want to replace this I have to bear a cost between Rs. 7000 to 8000 towards repair/ replacement of screen.
Please note this phone is under warranty - however, the phone fell from my hand but the distance is not more than 1 feet. If this is quality of the product that it get damaged even in this short distance, what are the standards does the company follow in quality testing.
For your reference I am enclosing herewith Invoice of the product.
As you are well aware that this phone is expensive in the same manner the quality of the product should be good.
I request you to kindly do the needful so that the Screen of the phone can be replaced without any cost to me.
Regards,
Dinesh Singh
M-[protected]
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Since October, 2017, when I purchased this phone I noticed that there is hanging (hang ) problem with the phone. Major issue come last month when this phone was slipped from my hand while I was sitting on a chair, when I picked up this phone from floor I noticed that the screen of the phone get damaged near the front camera.
As the phone was under warranty I contacted Motorola Service Centre at Gole Market, New Delhi, India complaining them regarding quality of the product (broken screen) of the phone - they told me that they can't do anything if I want to replace this I have to bear a cost between Rs. 7000 to 8000 towards repair/ replacement of screen.
Please note this phone is under warranty - however, the phone fell from my hand but the distance is not more than 1 feet. If this is quality of the product that it get damaged even in this short distance, what are the standards does the company follow in quality testing.
For your reference I am enclosing herewith Invoice of the product.
As you are well aware that this phone is expensive in the same manner the quality of the product should be good.
I request you to kindly do the needful so that the Screen of the phone can be replaced without any cost to me.
Regards,
Dinesh Singh
M-[protected]
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