Comments
on 9th may when i submitted my phone l, they said they would inform me about the repair work but no response came from their side. I called on 10 and 11th may and the response was same as engineer ll contact you. Finally when i called at 4pm on 11th may they said repair work has not been initiated but you ll receive call within half an hour. Finally when no response came from there side, i once again called at 5:30pm, he initially asked estimate nai mila apko kya?
for which i said no.He asked me to wait and within few minutes he came back and responded that motherboard kharab hai 9500 lagega.
When i asked them to just update the software he replied very rudely ki sab kr k dekh liye hai..jab bol diya motherboard kharab hai to. When i received my handset, no software update was done, infact videos were made from my phone. On coming home i rebooted my phone and suddenly the battery backup has increased from 3 hours to 10 hours.
for which i said no.He asked me to wait and within few minutes he came back and responded that motherboard kharab hai 9500 lagega.
When i asked them to just update the software he replied very rudely ki sab kr k dekh liye hai..jab bol diya motherboard kharab hai to. When i received my handset, no software update was done, infact videos were made from my phone. On coming home i rebooted my phone and suddenly the battery backup has increased from 3 hours to 10 hours.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
28%
Complaints
1859
Pending
0
Resolved
520
+91 12 4419 2000
Motorola Excellence Centre, 415/2 Mehrauli-Gurgaon Road, Sector 14, Gurgaon, Haryana, India - 122001
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.
Thank you
Motorola Support