[Resolved]  Motorola Solutions — Motorola Solutions - Problem facing with new moto x force phone. Motorola clearly denied for any assistance to customer

Address:	Jaipur, Rajasthan, 302021
Website:	[email protected], [email protected], [email protected] , dirser

Hello Motorola,
This is with respect to the conversation held between me and motorola Executive. Even after frequent follow ups and mails, motorola gives a damn to the request made. As conveyed by executive, I myself was to take care of this situation by doing the follow ups since I WAS REPLIED THAT "we request you to follow up the case with the above reference number"

For the same, a mail id or contact was asked to be provided with, but none of the above received yet nor any progress has been found in this regard.

SUGGEST AGAIN TO PROVIDE AGAIN WITH THE DETAILS SO, THE PROGRESS CAN BE FOLLOWED UP AS MENTIONED BY THE EXECUTIVE.

A snapshot of the conversation is attached and mentioned below as well.

Response By Email (Mothey Shiva) (16/11/2016 08.51 PM)
Customer Reference number :[protected]
Dear Ritam,
Thank you for contacting Motorola.
We apologise for inconvenience caused.
As your case has been already escalated to our relevant team with the reference number :[protected] we request you to follow up the case with the above reference number

On Wed, Nov 16, 2016 at 5:16 PM, Ritam Chakravarty wrote:
Hello Shiva,
Please get me some Email Id or Contact number of the mentioned "Relevant Team" as the number provided to me rings at the Technical Support where they say its not on their part. Request you to please share the details where I can give the reference case number and do the follow up work.
Thanks 'n' Regards
Ritam Chakravarty

On Fri, Nov 18, 2016 at 3:14 PM, Ritam Chakravarty wrote:
Hello Shiva / Motorola,
Referring trail mail, Please inform if there is any initiative been taken in this regard. Its been a month I've been following with this but there has been no satisfactory reply yet. Instead, I'm being blamed for the issue raised and in return being asked to pay for the fault which is not on my part.
You are requested to take this under consideration and don't treat this as take for granted.
Thanks 'n' Regards
Ritam Chakravarty

Ritam Chakravarty
Nov 22
Hello Shiva / Motorola Team,
Referring my trails mails, you are requested to provide the information so the follow up can be done in this regard.