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Dear Support,
Please be informed that I had received an email from [protected]@custhelp.com. Also i received a call from Lenovo and they were forcing me to close the case stating that they will only give me a 50% discount for the repair and i still have to bare the balance 50% for which Im not responsible. I informed them that Im ready to pay the cost for the repair of Mic and speaker which was INR 1250. Apart from that why do I have to pay for the screen which was spoiled due to the service agent. I informed the person that I will have to complain again as he was forcing me to close the complaint. He was telling me that I can do whatever I want. Just look at the arrogance factor of the customer service agents. That approach was totally unaccepatable for a reputed company like Lenovo Motorola. That was quite a surprise. Anyhow I will not close this case till I get justice and I will be reopening the case till it will be fixed.
Thanks,
Vijay
Please be informed that I had received an email from [protected]@custhelp.com. Also i received a call from Lenovo and they were forcing me to close the case stating that they will only give me a 50% discount for the repair and i still have to bare the balance 50% for which Im not responsible. I informed them that Im ready to pay the cost for the repair of Mic and speaker which was INR 1250. Apart from that why do I have to pay for the screen which was spoiled due to the service agent. I informed the person that I will have to complain again as he was forcing me to close the complaint. He was telling me that I can do whatever I want. Just look at the arrogance factor of the customer service agents. That approach was totally unaccepatable for a reputed company like Lenovo Motorola. That was quite a surprise. Anyhow I will not close this case till I get justice and I will be reopening the case till it will be fixed.
Thanks,
Vijay
I am unable to connect my brand new mi band hrx edition with my Moto g5 plus mobile.
Kindly help in resolving this issue.
minanath.[protected]@gmail.com
[protected]
Kindly help in resolving this issue.
minanath.[protected]@gmail.com
[protected]
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+91 12 4419 2000
Motorola Excellence Centre, 415/2 Mehrauli-Gurgaon Road, Sector 14, Gurgaon, Haryana, India - 122001
Greetings from Lenovo-Motorola!
We deeply apologize for the bad experience you had, we would like to get more information about your case, feel free to send us an email with IMEI number to [protected]@motorola.com referring to this post.
Regards,
Motorola Support