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I had just bought a new Moto X Play (ordererd via Flipkart) on 1st Oct 2015.But then faced mic problem on 16 Dec 2015 although it didn't have any physical or liquid damage...So I had called customer care and also followed their troubleshooting methods but all in vain...so had to give my phone to the Global Service centre as told by customer care ppl on 18 Dec 2015.First they said it will take max 7 days...but since then they are delaying the same...also Service centre people dont recieve our calls when v try to get info about our status...So we always have to contact Motorola customer care for the same but still we get to know that it will take more days for repair...Its almost 15 days now.
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I had just bought a new Moto X Play (ordererd via Flipkart) on 1st Oct 2015.But then faced mic problem on 16 Dec 2015 although it didn't have any physical or liquid damage...So I had called customer care and also followed their troubleshooting methods but all in vain...so had to give my phone to the Global Service centre as told by customer care ppl on 18 Dec 2015.First they said it will take max 7 days...but since then they are delaying the same...also Service centre people dont recieve our calls when v try to get info about our status...So we always have to contact Motorola customer care for the same but still we get to know that it will take more days for repair...Its almost 15 days now.
My Moto x play is now part of history I guess. It's there in service center since 8th October, yes 3 months. Screen got damaged and they are waiting for new screen. After six more months they will definitely come up with a new screen, i suppose. #Completely_Frustrated. Should have heard to people who warned me before buying Moto.
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Motorola Excellence Centre, 415/2 Mehrauli-Gurgaon Road, Sector 14, Gurgaon, Haryana, India - 122001