Motorola — Touchpad not working,echoing of voices while receiving calls,display complaint.

Address:

Mumbai City, Maharashtra

I purchased my moto G 2nd gen on jan 28th 2015 through the online retailer Flipkart.. after just two months o[censored]se my phone used to hang very often and the processor seems to be very slow and my touchpad wasnt working at all. Due to the above mentioned defects i contacted the nearest service center and got my phone submitted. They promised to return the phone within a span of 10 working days. but even after 17 days there wasnt any response from their side . when contacted they used to attend the phone call and cut it, the same time, due to which i contacted the customer care executive who made me aware that the phone was ready and requested me to collect the same. When enquired i came to know that my touch pad was replaced which was really shocking to hear. a phone getting damaged due to no fault of the customer really points finger to the company who really supplied a defected piece.I say it is a defected piece because immediately after getting it repaired new problems started to creep in like i wanst able to take a snap from my front camera and there used to be pink lines coming all over the display and the next problem that arose was that whenever a call is received the person calling gets to hear his own voice and at times the receiver n the person calling gets to hear the echoing of their voices more than thrice. This is really disgusting. now at times again my touchpad isn't working.What should I do? This clearly shows its a defected piece and when contacted the customer service executive told that i need to submit my phone again. Is this the service motorola provides? I need a replacement or else im escalating this issue to the consumer court at the district forum because this is clearly a case of a defective product being delivered.People do not shell out 13000 bucks for such a defective product and service!! If i dont get any response im escalating it to the consumer court and then lets see what can be done!