I recently bought Motorola phone moto x in Flipkart, and its not even been a year the phone is not working with problems in camera. Flipkart says that they are just a medium of sales and hence they cant exchange the phone and Motorola says that they just do services and they cant exchange the phone. Now i don't know how to have the damaged phone exchanged. I have been following up but their customer service is very unresponsive and ignorant. Till now i have sent them more than 5-8 emails and they make me go to different service centers in the city and they are not able to repair my phone. I requested for higher officials contact details and they refused to give. They are not giving me proper solution nor they are willing to exchange the damaged phone with a new phone. I am fed up to the extent that i just want my money back so that i could get another new phone and i will never buy/recommend Motorola to anyone henceforth.
Was this information helpful?
No (0)
Yes (0)
Motorola Solutions customer support has been notified about the posted complaint.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment