MRF Tyres — pathetic after sales service by mrf tyres

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear team mrf,
Greetings of the day!!
With reference to this mail we would like to inform you that we (Sagar motors) are an authorized dealer of tata motors in noida sector-5 and share the feedback with you guys. We received customer's tata hexa car on[protected] with tyre side wall crake issue. On the same day we sent tire to m/s prince tyres sector-16 for inspection of tyre but unfortunately the shop was closed at that day. Next day we again sent our field boy to prince tyre but the senior was not available at that day, so their boys refused to take tires. On 19th september we again sent our boy with a tire, but his seniors refused to take the tire and told us that we cannot inspect the faulty tyre without involvement of mrf field engineer. Between all these, when the endurance power of the customer ended, he compiled in tata today. When we asked the m/s prince tyres guy for contact number of mrf engineer then he gave us the number of mr praveen. When we called praveen ji, they gave their junior prasant number. After that when we called prasanta, he refused to come and started telling us how to work. While the customer had also pressurized us, we requested prashant tripathi ji but he did not accept and said *jo karna hai kr lo main aaunga hi nhi* saying so much the prasant disconnected the phone. During all this conversation mr praveen who is senior of mr prashant tripathi was on conference call. Now customer is denied to came in workshop and going to highlight the same in social media e. I. Facebook twitter etc. We request you hold this concern before escalation otherwise it will be going bad for you as well as us. Waiting for prompt reply and action from your side.
Thanks with regards:
Sanjeevan kant shastri
Manager - front office
#[protected]