[Resolved] Mswipe Technologies — mswipe is not returning hold amount to customer account | |||
Customer has made single transaction of 7000 rs from sbi credit card on 19th august 2017 at sbs medical asha hospital malad east mumbai at mswipe terminal. Mswipe has received two times 7000rs. One 7000 rs has been credited to merchant bank account and another amount 7000 rs was put on hold. It was duplicate amount. Customer has done multiple follow-up's with sbs medical. Sbs medical has submitted request on 23rd august 2017 to return duplicate 7000 rs to customer account. Sbs medical has called 7 to 8 times to mswipe customer care to return/refund 7000 rs amount in customer account but mswipe did not return/refund till yet. This is very bad support from mswipe. This is frustrating. Ticket number : tbk01559703 Rr number :[protected] Was this information helpful? | |||
Sep 2, 2017 Complaint marked as Resolved after multiple followup with mswipe, this issue is resolved. Mswipe Technologies customer support has been notified about the posted complaint. Verified Support Sep 01, 2017 Mswipe Technologies Customer Care's response Dear Sir, as checked in our system, the amount has already been refunded, kindly check and confirm with the ARN NO-74799877240005552659781.
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Astral Centre, 9th Floor, N.M. Joshi Marg, Byculla, Mumbai, Maharashtra, India - 400011