[Resolved]  Mswipe Technologies — Payment done through mswipe link, amount deducted from my account but ekart delivery person saying amount not received

I have ordered wireless headphone combo on Widgetshunt portal with Cash on delivery option.
Got message from ekart that product will get deliver today.
While delivering the product below mswipe link have sent as message to pay the money Rs.1599.
http://t.mswi.pe/CJivIU

I have paid the money through this link, amount deducted from bank account and received below message.
"LINK SALE APPROVED INR 1599.00 at TID 42P03943, userId [protected] INSTAKART SERV on 12/20/21 10:30:40 AM, Auth#474244. http://t.mswi.pe/CJivxC"

but delivery person said the amount is not received yet, and asked to pay the money through gpay again and raise the complaint, you will receive the money back.

So please help me to get the money back as I have paid the amount twice, one through mswipe link and another through gpay.

Kindly help me to get the money back please. I have attached the payment details for your reference.

Mswipe payment IDs :
TID: 42P03943, MID: 42MSP[protected], Rref No:[protected].
Tracking ID provided by ekart : WSPC[protected]
Order number provided by Widgetshunt : #15443
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Jan 21, 2022
Complaint marked as Resolved 
Mswipe Technologies customer support has been notified about the posted complaint.
Dec 20, 2021
Updated by Gowthaman G
Issue not yet resolved
Verified Support
Dec 21, 2021
Mswipe Technologies Customer Care's response
Hi, Gowthaman, We are sorry you faced an issue. Please share your contact details at [protected]@mswipe.com, so that we can contact you. Regards, Mswipe.
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