I hold a swipe machine device of Mswipe Technogies for accepting payments from customers.
On 24/12/2020 and 25/12/2020, I had swiped the payments of Rs. 12000 and Rs.5500 respectively. Usually Mswipe Technologies settles payment the next day but they failed to do so. I called up their customer care and they said that the amount was deducted towards my loan.
In fact, the loan which I had availed was cleared in August 2020 and this was confirmed their team lead of POSLoan (Ms Ashwini Goshi ([protected]). Attached are screenshots of our conversation. The conversations confirm that my loan has been closed in August 2020.
On September 8, 2020, I received a message from Happy Loans (lender of Mswipe Technologies) that there is a pending amount of Rs. 7048. I informed the same to Ms. Goshi and once again she confirmed that my loan was closed on August 19, 2020 (attached is screenshot of her conversation of Sept 8, 2020)
I raised a complaint to Mswipe Technologies and my case was handed over to Mr. Bala. [protected]. It's more that 5 months and he is still not able to settle my case. He has just been giving me vague replies, majority of times ignored my calls and messages and pretended being in meetings.
Today, June 16, 2021, my transactions of December 2020 for total Rs. 17500 is still not settled.
Mr. Bala sat on my case for almost five months, left it unresolved and now he says Mr. Neeraj [protected] is looking into my case.
I called up Mr. Neeraj several times today but he did not reply. I kept calling and finally he answered and said he was in a meeting and would call me back but he failed to call back.
Attached are screenshots of conversation with Ms. Ashwini Goshi confirming my loan account was closed on August 19, 2020, so there is no reason for Mswipe Technologies to hold my transactions of December 2020.
Request you to kindly do the needful.
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