MultilinkWorld — irctc ticket refund and wallet blocked

Address:

MASJID BAZAR, CENTRAL JN, KANJIRAPPALLY ROAD, ERATTUPETTA

My kcode 42496,
You have deposited an amount on the portal for partial refund from irctc. Users receive an sms when a refund is initiated through irctc. They come accordingly. How do i know what you paid for a particular pnr? If i don't know the refund amount for a particular pnr, on what basis do you expect me to return customers?
So please provide details of refund against each canceled pnr.
What is the status of canceled train tickets that have not yet been refunded? When to get a refund
You've blocked an amount from my wallet. When will that amount be refunded?
Many of the services offered are currently unavailable. You say you will be okay soon. But we’ve been hearing this for months. There is currently no train ticket booking service available. All this is a promise violation. How to fix it.
Now i need a different system for all these services.

Ivr number. No one answers. I have emailed her regarding this but have not received a proper response.

You will be told to riceticket on panel. There is no definitive answer when rice ticketed