[Resolved] Musafir — refund

Ruzhan Kazi

Address:	Ratnagiri, Maharashtra, 415612
Website:	in.musafir.com

I had booked a singapore visa application but i requested a refund and they said rs.350 would be deducted but i never got the money back. It has been over 2 weeks i am running for money. Mr. Amar sinha was the case handler. This is malpractice by the agency. As they never reply to me on whatsapp neither receive the call. I have attached couple of pictures in order to support.

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Jan 25, 2019

Complaint marked as Resolved

Musafir customer support has been notified about the posted complaint.

Jan 25, 2019

Updated by Ruzhan Kazi Got the refund. Do not choose musafir again

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Comments

Dilon D'souza

from Bengaluru, Karnataka

Contacted Musafir on 3rd March made a payment on 5th March and had sent all documents prior to payment that was requested !!

There have been wrong forms sent and for small information required they do not call and resolve but mail and wait for a response.

The whatapp number they do not respond at all after the payment.

After continuous follow up I learn that there are no appointment dates available which was initially told is available due to which I had to cancel my trip !!!

Lost of money and Time

and now for refund I have been calling and mailing for the last 4 days and have not even got a mail confirmation that refund is processed . They are charging 1050 amount for refund as well stating service charge for the bad service provided

It as been very dissapointing experience. Reference ID : 3547916 - Call me on [protected] for any more details .