[Resolved] Musafir — No refund for cancellation of tickets

Bijan Banerjee

from Kolkata, West Bengal

Address:	700015
Website:	musafir.com

This has a reference to my booking of flight tickets from del to ccu by jet airways 9w907 date of journey 20.06.2017 and your reference number against my mail no.2741876, 2741897 and 2741960 dated 16.06.2017. My e ticket number was[protected] in the name of mr. Bijan banerjee, ms. Namrota banerjee and mrs. Rita banerjee and ticket no.[protected] mr. Mritunjoy bhattacharya.

Now, i came to know from your office that i will not get any refund. This is not acceptable to me since i have already sent mail to you and was waiting from your reply. No reply received from your end in this regard.

In that case i shall be compelled to report it to the dgca and government of india minstry of civil aviation for their kind assistance.

Solicit your help. With regards namrota banerjee mobile no.[protected]

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Jul 29, 2017

Complaint marked as Resolved

Musafir customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2017

Musafir Customer Care's response Dear Sir

Thank you for your email. We appreciate customers who let us know when things aren’t right.

I understand how upsetting that must have been from customer service team. Please allow me an opportunity to serve you better and will make sure that we get this situation fixed for you.

Many a time, passengers who hold a confirmed & valid booking, do not or are unable to report (i.e. ‘No Show”) for travel before the time limit specified by the airline. In such cases, an airline is allowed to levy appropriate ‘No Show’ penalty under Rule 135 of the Aircraft Rules, 1937 and the same will be deducted from the fare paid by the guest.

In your case as you have not travelled the journery hecne its have been treated as No- Show passenger also Offer will be deducted from any refunds due if a trip is cancelled in part or full. Offer may only be redeemed against one purchase on Musafir.com. Offer has no monetary value and cannot be reused, exchanged or refunded. Musafir.com India Private Limited reserves the right to withdraw this offer at its discretion and without notice.

We’re sorry that you are having this problem and Let me know if there's anything else I can do for you—I'm happy to help!

Team Musafir