[Resolved]  Muthoot — Please remove late payments from cibil report reported wrongly for 0577-mul00016332 & 0577-mul00016335

I am writing to complain and request immediate REMOVAL of LATE PAYMENTS & OVERDUE for the loan accounts 0577-MUL00016332 & 0577-MUL00016335 which is reflecting in CIBIL & other credit bureaus. MY CIBIL REPORT IS SHOWING THE PAYMENTS WERE LATE BY 17 DAYS, HOWEVER THE DATE I MADE THE PAYMENT WAS AGREED UPON BY THE BRANCH AND WAS ALSO TOLD THERE WILL NO EFFECT ON CIBIL.

I have been a Muthoot customer for the last 6-7 years and have always held high value loans, which I have always released by paying the amounts in FULL & never had an issue with LATE PAYMENTS BEING REPORTED BY MUTHOOT & made all my payments ON-TIME.

However for Loan accounts 0577-MUL00016332 & 0577-MUL00016335, late payment of 17 days were reported by Muthoot to CIBIL for NO fault of mine, I paid the interest on the date had agreed upon with the Gariahat Branch with Mr Avinash,

Mr Avinash confirmed that paying by 30th November - 1st December 2021 is fine and I had also received SMS stating that renewal is due by 1st Week of December and to renew ON-TIME to get rebate and renew the loans at a better ROI.

So to put it short :

1. I renewed on the date that was already agreed on with the branch & you customer service person who called from a Delhi / Gurgaon which was the 1st of December, as I was SICK, the entire November and the same was conveyed to the branch by my father and by me to your Telephone Agent. I was told it will be fine as long as the Gold is renewed and the interest is PAID off by 3rd December and NO Late payments will be recorded in CIBIL if I pay by 1st Week of December.

2. As was agreed upon, I PAID the full interest and also renewed the Gold Collateral by paying some of the original principal amount off by the date already agreed upon on.

3. Also I was sick and while trying to pay ONLINE, I was NOT allowed to repay ONLINE & Muthoot APP & WEBSITE asked me to visit the branch.

So I DO NOT agree that I was late by 17 days in any manner for repayments which is reflecting in CIBIL.

HENCE TAKING ALL THE POINT IN TO CONSIDERATION I REQUEST TO TOTALLY REMOVE / ERASE THE LATE PAYMENTS (17 DAYS DPD / LATE) that is reflecting in CIBIL and other credit bureaus like CRIF & EQUIFAX for both loan accounts 0577-MUL00016332 & 0577-MUL00016335. This late report is WRONG ARBITRARY AND ERRONEOUS FOR ALL THE ABOVE REASON MENTIONED IN THIS EMAIL.

Kindly REMOVE / ERASE the 17 days Late payment / DPD and also kindly remove the Overdue amount please that is showing in CIBIL & CRIF and EQUIFAX.

This WRONG / ERRONEOUS REPORTING made me face a lot of harassment and my Housing Loan got rejected after being a good loyal customer of Muthoot Finance & paying all dues all time Everytime.