| Address: | 121004 |
| Website: | mymoneymantra.com |
Hi,
Sending this to multiple people as i am unknown about the hierarchy that side.
I have applied for personal loan of amount 7 lacs through mymoneymantra. I am writing to register a complaint against my money mantra people for misleading and mis-selling which has resulted into harassment/financial loss. They committed to provide loan amount in 4 days and finally i got that in 20 days. As a result, i had to sell my car as i have committed my creditors based on mymoneymantraâs commitments.
Please see the day-wise details below and how creatively people have cheated me.
No. Date loan process my responses / remarks side-effects
1 23rd aug 2017
(Wednesday) got a call for personal loan from ms. Mahi verma with an attractive roi 10.75% and the processing fee would be 1% and she can provide almost half waiver on that. She also committed that i will get the disbursed amount maximum by tuesday (29th aug).
I needed fund in emergency so i accepted and confirmed to provide documents the next day. I was impressed and thought to clear my debts in one go.
I committed my creditors to pay them by wednesday 30th aug.
2 24th aug 2017
(Thursday) i have been requested to send all document on email as i was busy to provide them in person.
Sent a mail to [protected]@gmail.com with my salaray slips, bank statement, aadhar, pan, passport, company id and a picture.
I called ms. Mahi and again checked about roi and processing fee. She again committed me that the roi would be 10.75% processing fee would be 4000 after waiver and disbursement would be done by tuesday. All docs sent in one go and loan should be processed as discussed.
3 25th aug 2017
(Friday) my kyc details have been confirmed and kyc identifier is [protected]. I got this message from ms. Mahi verma ([protected]) i again called ms mahi to confirm the status of my application. She said your application is approved and yes bank has confirmed to provide 10.75 % roi and 1% processing fee.
To get more clarification she connected me to her boss mr. Gaurav ([protected]). Mr. Gaurav confirmed me the same information and guaranteed me to get the things done at the earliest and he can be contacted for any further assistance. Oh, so boss is also saying same stuff, that means everything is right and moving as per commitments.
I committed my creditors again for 30th aug.
4 28th aug 2017
(Monday) nothing happened i called to check status and got the confirmation that by wednesday (30th sept) i will get disbursement i had a doubt, how would they do it. But still in full trust.
5 29th aug 2017
(Tuesday) nothing happened i called ms. Mahi and she confirmed me by wednesday the loan would be disbursed. Fake commitment. My trust is fading down by now.
6 30th aug 2017
(Wednesday) nothing happened i called mr. Gaugav to get my status and he said because month-end we are too busy to complete this file on time so i will get the disbursement by friday (1st sept 2017). And he lied here, means they are not bothered about my loan. Then why the committed me earlier.
I had to call my creditor and i begged for 2 more days.
7 31st aug 2017
(Thursday) an executive was supposed to come to office to collect 6 checks and sign on agreement letter.
Nothing happened nobody came and i was calling mahi and gaurav again and again, but no response.
I was waiting for an executive whole day and he never appeared. I got frustrated but helpless as i had no other option to get funds.
8 1st sept 2017
(Friday) that # executive is still on some road and he is not able to reach me as he have some more urgent stuffs to complete. Nothing happened.
Nothing happened poor me, like a pillar-to-post runner, was calling mahi and gaurav again and again but none of them was curious enough to pick-up my call. Both of them were busy till 8 pm in some stupid meetings. I donât understand how can a company stay busy in meeting and donât attend clients call..
Am i important for them or their meeting???
9 4th sept 2017
(Monday) the same executive might have lost in some continent, so he couldnât reach me in 4 quality days
Nothing happened ms mahi and mr gaurav (Who never picks his call) are still confident enough to get my loan disbursed by next day with 10.75 % roi and 4000 processing fee. By now i was frustrated and then i requested to cancel my application as i was in need of cash on seriously urgent basis. Mahi requested to provide 1 more day. My creditors started calling me again and again..
I committed 6th sept to them this time.
10 5th sept 2017
(Tuesday) after calling the executive personally i got to know that he is coming in 1 hour to my office.
After 1 hour his number was not reachable and then i got to know later that he quit his job.
Ms mahi somehow managed to get some another executive to reach my home in evening i provide 6 pdcâs and signed on an agreement form.
Mahi confirmed me again that she will get this loan disbursed by tomorrow with committed roi and pf. I committed 6th sept to them this time.
It feels like whole business of my money mantra is depending on road runner executive, if there is no executive to pick up checks and documents.
11 6th sept 2017
(Wednesday) mahi confirmed me that i will get the disbursement by today eod.
I got a call from yes bank sales (Rahul mahajan) and shockingly he confirmed me that they are willing to disburse my loan with 13.65% roi and 1.25% processing fee.
I told mahi either get it disbursed today or cancel the loan. She agreed.
Everybody was saying that loan is disbursed but where the hell is money..?? After 15 days of my application, i got to know that i had to pay 13.65 % roi and 1.25 % processing fee. How come the my money mantra people were so confirmed to provide me 10.75 roi.
I was helpless by this time as i needed money in emergency and i didnât have more time to provide pl docs to somewhere else and run pillar to post again for a fortnight.
So, i helplessly accepted the pl disbursal keeping in mind to get the money by eod today as confirmed. What the hell mymoneymantra was doing with my documents from last 15 days? That means itâs the first time my docs were reviewed by bank, then how come mahi said that my loan is approved on 25th with 10.75 roi and 1% pf with 50% waiver.
12 7th sept 2017
(Thursday) nothing happened
I called mahi to cancel the loan, as i have decided to sell my car.
Mahi told me that she have asked her boss to cancel and mr gaurav sent a mail for cancellation. She confirmed me that loan is cancelled from their side.
Mr. Gaurav never picks his call and he was damm seriously busy in celebrating his birthday outside from office.
I requested mahi to get him connected to me but poor employees donât have much courage to talk to their boss for work on his birthday.
Rahul mahajan the sales team in yes bank confirmed me to provide funds by eod.
And poor me, eagerly waiting for money. Finally i decided to sell my car to get immediate funds. Requesting my money mantra to provide official leave to their employees on their birthdays, anyhow they donât work on birthdays. And some culprits donât even pick phone calls.
13 8th sept 2017
(Friday) nothing happened
I asked mahi to forward me the cancellation mail that is being sent to bank. But then i got to know that no such mail was ever drafted. It was again a fake statement.
Mahi committed me that she cant do anything for roi now, but she will definitely provide me the guaranteed processing fee and that was 4000 rs. Called gaurav more than 20 times and i think he was still in his birthday hangover.
Called mahi to get justification and she too was so helpless to help me.
Called mr. Rahul mahajan and he confirmed me that i will get the funds in 1 hour.
Called mr. Rahul after 1 hour and he also stopped picking my phone.. I called that # almost 10 times.
Ultimately i had to sell my car as i have committed my creditors for payment today. A painful day for me, as i sold my loving car on cars24.com.
This is just because of selfish and hungry for sales people in my money mantra. By now, apart from monetary loss, they have ruined all my happiness
14 11th sept 2017
(Monday) after making 100 calls to every counterparts, finally the loan amount is credited to my account.
But the story doesnât end here, they have deducted around 11000 as processing fee. I called mahi to refund me remaining 7000 as committed. She said she will talk to mr. Gaurav and he will do the needful. But again poor employees did not get any chance to talk to their boss throughout the day. I called her again in evening but useless.
Finally i called gaurav and he picked this time. After a long rubbish conversation he refused to do anything in my case and he denied to work on all previous commitments. Height of mis-selling,
Height of hiding things, height of ignorance, height of fake commitments, height o[censored]nresponsiveness.
15 12th sept 2017
(Today) i am writing the whole story to get the justification. Keeping in mind that there is somewhere, someone must be responsible enough to take ownership of all this and will diligently work to get the justification in this case.
Eagerly waiting for justification.
Thanks
Kuldeep bhardwaj
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