Myntra.com — refund not yet received against payment debited from bank and order not confirmed by myntra

Address:

Satara, Maharashtra, 412207

I have initiated to a payment of rs 2359.41 for my order reebok women shoes from myntra for which amount had been debited from my airtel money wallet but order was not acknowledged. Once i called to customer care and they told me that it will automatically reversed in 7 working day. Please place a fresh order. I placed a fresh order and again paid 2359.41 from my airtel wallet to get the delievery. Now my first payment of rs 2359.41 is still not refunded after raised multiple request through myntra customer care and online portal.