MyTVS — Not Satisfied with your Car service done by you - Complaint reg

Harish Appu

from CHENNAI, Tamil Nadu

Address:

TVS Automobile Solutions (P) Ltd,. No. B-18, 1st Main Road, Ambattur Industrial Estate, Ambattur, Chennai-600058

Sir/Madam,
I gave my Mahindra XUV500 W8 model car (TN18J7999) for service by the way of pickup & drop service on 30.09.2020 (Job card No.4477) to TVS Automobile Solutions (P) Ltd, . No. B-18, 1st Main Road, Ambattur Industrial Estate, Ambattur, Chennai-600058, Tamil Nadu, with 72872 Kilometre around 3points (around 13 to 15 litres) of diesel fill, today i got delivery of my car by the way of pickup & drop service today 13.10.2020 with driven 72922 kilometres

Note: From my Home residence to My TVS Ambattur service centre total distance is 22Kms.

Some of the Main Complaints found after receiving Car:-

1. Only One point of diesel that too in blinking level was found. (Below than the reserve level of diesel found in tank)
2. Brass Flag post accessories which was fixed in my car found bent with full of scratches and broken.
3. Music infotainment screen displays error message and found system not working.
4. Diesel tank opener switch not working and found broken.
5. Tyre pressure monitor indicator display problem continuous as informed in job card before leaving the car to service
6. Hand brake cover was broken already and I informed the same to them to change but not problem was solved while delivery.
7. Left side co-passenger door lock was not working while doing centre locking.

And so I sent back my car to your service centre by filling (13litres i.e., Rs.1000 - 3points) of diesel, without getting my car delivery and informed the above said complaints to Mr.A.NEELAKANDAN ([protected]) from MyTVS. This mail is for kind information and a complaint to know how your My TVS dealer is taking care of the customer's car and at the same time you can take this mail as my feedback for my service did by you. And with this I am enclosing the Vehicle inventory checklist which was received from My TVS on 30.09.2020.Please take necessary action and do the needful as soon as possible.

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Thanks & regards,

R.KANNAN
(Ph.No: [protected])

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MyTVS customer support has been notified about the posted complaint.

Oct 13, 2020

Updated by Harish Appu I am enclosing the Vehicle inventory checklist which was received from My TVS on 30.09.2020.