Naaptol.com — not changing the size of jacket after commitment

Naaptol.com — not changing the size of jacket after commitment

V Vikrant Pawar from Baloda Bazar, Chhattisgarh

i have ordered the New Jersey Polo Club All Season Double Sided Jacket + Free New Jersey Polo Club Sunglasses + New Jersey Polo Club Watch, from naaptol.com my order no is 7940386. i have placed my order on 28th december 2013 by debit card payment. 1>Before purchasing i have called their customer care number and ask "what will they do if the size is not fit " their representative said that we will change the jacket according to your size but we will not refund the money . 2>secondly i have ordered by seeing the online chart from naaptol which shows that XL size will have 44 cms so i have placed my order according to chart but when i received my jacket it has 53 cm in size having XL size. 3>There is no terms and condition is their on their product while purchasing. 4>i am getting my delivery on 7th january 2014 which is 3 days delayed without any proper shipment tracking. Due to their commitment and size chart i have placed the order. Now, When i have called the customer care after receiving product and tell them about my problem that size is not right and ask them to return and provide medium size instead of XL they said they don't have the policy to exchange the goods, even they don't have the rights to refund money. i want that my jacket size should be changed if they cannot exchange them refund my money. please help thank you Was this information helpful? No (0) Yes (0)

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Comments

Chandan Sangi

from Dumka, Jharkhand

I have also ordered the New Jersey Polo Club All Season Double Sided Jacket + Tracksuit + Free Duffle Bag + Watch, from naaptol.com my order no is 8333356. I had placed my order on 13th
Feb 2014 via COD.I received my product on dated 24 Feb 2014 via post office parcel.

I also ordered by seeing the online chart from naaptol
which shows that Size L(42), XL(44), XXL(46) so i have placed my order for Size L(38-42)
according to chart but when i received my jacket it has 53 inch in size too which is no where mentioned in the chart, that too I didn't order.

It seems that they have only stock of 53 inch size jacket and no other size, they are selling only this size jacket by false advertisement of availability of different sizes of jackets and making people fool and cheating them.

There is no terms and condition on their product while
purchasing.

Now, When I had called the customer care on 25 Feb 2014, after receiving product and
told them about my problem that size is not right and ask them what They can do for it, they told that they have forwarded the problem and will be sorted out in 48 hours.Lets see...

I also want that my jacket size should be changed if they cannot exchange
them refund my money.

Sandhya Sunder

from Chennai, Tamil Nadu

I had ordered a kurti from Naaptol.Com.However the size M did not fit me and was loose. I called the customer care to exchange it with a S size.The customer care fellow put my call on hold for a long time and came back stating he cannot provide me kurti with size S nor can he exchange the kurti for some other one.The kurti cost me Rs.1500 and now I can't spend more on alterations.They have no exchange policy at all.

I want my kurti size to be changed or I can also choose a different one or my money to be refunded.Please help.