Naaptol — looting and harassing customers

Address:

Jaipur, Rajasthan

This is regarding the order number 15944823, placed with Naaptol, after seeing their product on the television. I saw the colored roti maker on TV and called on the given number and placed the order on the 31st of July. It was a COD order.
On the call the executive just confirmed the order details and registered the order. No policies- return/refund or any other policies that may apply after purchase were described while registering the order, nor do they flash any such information on the TV for the consumers to know about their policies.
After I received the roti maker, I tried following the steps as described in the user manual. However I didnt get the desired results and so I called for return and refund. Where their executive kept telling me that since it is an electronic gadget it wont be returned. Later after lot of calls and debate they agreed for return and now they are stuck saying they will give a refund voucher and that they will not process any refund otherwise, as refund is not their policy.
Now they are asking me to read the return policy on their website. But since I ordered it while seeing the product on TV its funny to ask a customer to go through the website first and then order. They should either not be selling through TV or should be clear with their policies to the customer at the time when they are registering the order.
After repeated calls and talking to their executive they are still not agreeing to process a refund. Its sheer harrassment and loot.
So I place two cases here against Naaptol-
1. Looting the customers
2. Mental Harassment
I want every penny including the shipping charges that I have paid to Naaptol for the order, to be refunded back. With a penalty of Rs. 25, 000/- for mental harassment.