Naaptol Online Shopping — Delivery bad product

Address:

Meerut, Uttar Pradesh, 250001

Dear sir, (Naaptol)

Your customer care call me on number[protected], say me please book again same product reference ntcvwyapu6 and company provide you product with out shipping charge on naaptol customer care number, but when i call your customer care number, he say shiping charge applicable.

Why i pay shipping charge, when you give me defective product. Your full responsibility change my product with out any charge (Shipping or other charge) product 1 year warranty.

Your company police is very bad like you give defective product to customer. When customer found defect product, complain you. You call customer and say please return product. And when customer return product. You not replace product and generate voucher and any other charge add like shipping charge etc.
M not interest your voucher ntcvwyapu6, i request you please provide me refund cash or replacement product. I m not agree refund voucher because your police is not good.

Note :-
1) you give me one year warranty for manufacture defect, why you do not replace my product against chemical coating defect in your product.
2) why you force me, purchase other product against voucher.
3) why you say me you pay extra delivery charge. Its is your responsibility.