Naaptol Online Shopping — Different articles received

Address:	Bikaner, Rajasthan, 334001
Website:	Naaptol.com

Order No. 18482737 Product code : 12385947 Dear Sir, I was placed an order for 70 pcs stainless kitchen set (product code[protected] as per the under mentioned description. For which I have paid a huge amount of Rs. 3398. 12 Pcs: 400 ml Round Canister with Steel Lid (Diameter : 8 cm, Height 10 cm) 10 Pcs: 600 ml Round Canister with Steel Lid (Diameter : 9 cm, Height 11.3 cm) 10 Pcs: 800 ml Round Canister with Steel Lid (Diameter : 10 cm, Height 13 cm) 10 Pcs: 1000 ml Round Canister with Steel Lid (Diameter : 11 cm, Height 14 cm) 8 Pcs: 600 ml Stackable Canister with Plastic Lid (Diameter : 14 cm, Height 4.8 cm) 8 Pcs: 900 ml Stackable Canister with Plastic Lid (Diameter : 16 cm, Height 5.2 cm) 8 Pcs: 1500 ml Stackable Canister with Plastic Lid (Diameter : 17 cm, Height 6 cm) 2 : 150 ml Salt Shakers (Diameter : 5 cm, Height 7.5 cm) 2 : 150 ml Pepper Shakers (Diameter : 5 cm, Height 7.5 cm) Total – 70 pcs The Naaptol has sent me 37 pc . On inquiry, Naaptol said that 37 pcs lids will be counted as a set. This is clear cheating case. In the open market, one set means with lids. If Naaptol has counted a lid as separate set, than this will be clearly mentioned in the product description. For example, In the product description he has told that “12 Pcs: 400 ml Round Canister with Steel Lid (Diameter : 8 cm, Height 10 cm)”. 12 pcs means 12 pcs. Now he has said 12 pcs means 6 pcs And 6 lids. It is clear cheating case. In the market, there is lids are with articles. This is against the market rules. The total market cost of product sent to me is only 1500/ maximum while I have paid to you Rs. 3398. In my order where is very clear in product description that all item with lids. The total 70 pcs with lids as per description. I have lodged a complaint on December 10, 2015, but till date no proper response was received. Also I have requested to refund my amount, if Naaptol is unable to send me 70 pcs with lids (Not 37 pcs + 37 pcs lids). (Nirmala Modi) Contact No. [protected]