Naaptol Online Shopping — Fraud shopping - Purchased item yet not delivered

Address:

Bangalore, Karnataka

I have ordered Blackberry bold 9900 mobile device using order no : 9724388 via naaptol which was meant to be a birthday gift for my dad, it was displayed in the site mentioning 2 days of delivery. Ordered the product on 02nd July and the expected delivery was mentioned as 04th July. Before making the order called up the customer service desk to ensure this product will be delivered within the date mentioned and the they responded positively. Liek everyone i had positive hopes on the delivery and 04th July passed without getting any response from naaptol service team. Even after 7 days of placing order there had been no communication attempts form naaptol. For past 3 days have been continuously calling customer service desk to know the delivery date but all attempts in vain. The so called "support executives" are made to attend these calls just for name sake and speaking to them will ruin your entire day. These people speak rubbish and does not know english properly and keeps shuffling their languages between hindi and english. They do multiple frauds to neglect the caller by muting the line, else keeping the call on hold in view that they are doing a check on the order or complaint. When i spoke to them, they revealed that any order placed in naaptol will take min of 7 to 10 working days to deliver. When i asked them about the date mentioned in website stating 2 days, they nodded saying it might be a mistake. Though 7 days are over and still the product has not been delivered, when enquired today they mentioned its in process and it might get delivered within 10 days. OMG !!! another 10 days ?? So in total as per them i need to wait close to half a month (15-20 days) and yet have to see whether the product gets delivered. I am hopeless with naaptol service and would not recommend anyone to purchase any kind of item from this fraudsters. My wish and expectations to gift this item to my dad on his birthday has been ruined by these set of people. My suggestion to all would never to order any item from this place, its the worst one i have encountered in my online shopping experience. My word to naaptol is to correct their operational methods and understand that customer satisfaction is an important aspect for your survival. Order No : 9724388 Complaint No : 6514384, 653251 ... Rahul. [protected]