Naaptol Online Shopping — N95 unprotective Masks

I had placed an order for 10 N95 protective masks.

Remarks: unprotective, unsuitable and unacceptable product quality.

Defects:
1.Holes in mask
2.open mask from front (not exactly a mask)
3.pins sticking out of the masks
4.Duplicate N95 masks

Called helpline for the refund but was told masks are non refundable and was offered 300 rupee coupon but I denied. PLEASE REFUND FULL AMOUNT.

Please improve the quality or just stop the manufacturing of the product because these types of product will only increase the number of Covid cases and fatalities.
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Naaptol Online Shopping customer support has been notified about the posted complaint.
Verified Support
Jun 04, 2021
Naaptol Online Shopping Customer Care's response
Hi,
Apologies from Naaptol!
Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
[protected]@Naaptol
Jun 12, 2021
Updated by Pawan021290
Order No. 81564627
Registered Contact : [protected]

Complaint comments 

Comments

Hi,
Apologies from Naaptol!
Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
[protected]@Naaptol

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